FAQ

Q: Are OVYA pieces real gold or silver?
A: Our pieces are crafted in premium alloy with gold-plated, silver-plated, or anti-tarnish finishes. The exact finish is mentioned on every product page under "Product Details."

Q: Will the colour fade?
A: With basic care, no. Keep your jewellery away from water, perfume, lotions, and sweat. Store in the pouch we provide.

Q: Is Cash on Delivery available?
A: Yes, COD is available across India with a small handling fee.

Q: Can I exchange instead of return?
A: Yes, exchanges are possible within the 7-day return window, subject to stock availability.

Q: How do I track my order?
A: You will get a tracking link by email and SMS after dispatch. You can also email ovyajewels@gmail.com with your order number anytime.

Q: Do you offer gift packaging?
A: Yes, every OVYA piece comes in our signature gift-ready packaging at no extra cost.

Q: Where are you based?
A: OVYA is based in Assam, India, and we ship pan-India.

Q: How do I contact you?
A: Email ovyajewels@gmail.com. We respond within 24 hours, Mon to Sat.